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Support/Account & Profile/Signing in with a passkey
Account & Profile

Signing in with a passkey

What a passkey is, how to add one, and how to sign in with your fingerprint, face, or screen lock instead of a password.

3 min read

Reviewed regularly to match the current app.

Overview

A passkey lets you sign in with your device — your fingerprint, face, or screen lock — instead of typing your password. It’s faster, and there’s nothing to remember or accidentally reuse. One important point: a passkey replaces your password at sign-in; it isn’t a second factor. If you’ve turned on two-factor authentication, you’ll still be asked for your 2FA code after using a passkey. You manage passkeys from Settings → Account.

Adding a passkey

On Settings → Account, find the passkey section. You can give the passkey an optional name so you’ll recognize it later — something like My laptop or Work phone — then click Create Passkey. Your device takes over from there, asking you to confirm with your fingerprint, face, or screen lock. For a security-sensitive step like this, we may first ask you to confirm it’s really you. Once it’s done, the passkey appears in your list, ready to use next time you sign in.

One passkey per device

You can add several passkeys to your account, but each device holds only one for GS Poetry. If you try to add a second passkey from the same device, you’ll see a note telling you so — that’s expected, not an error. To add another, use a different device (say, your phone as well as your laptop) or a hardware security key. Adding one on each device you use means you can always get in from any of them.

Signing in with a passkey

Next time you sign in, choose the passkey option and confirm with your device the same way you set it up — fingerprint, face, or screen lock. There’s no password to type. If you have two-factor authentication on, enter your 2FA code afterward to finish, exactly as you would after a password.

Renaming and removing passkeys

Each passkey in your list shows its name, the date you added it, and when it was last used — handy for spotting one you no longer recognize. Use the pencil icon to rename a passkey, and the trash icon to remove one you don’t use anymore. As with adding, removing a passkey may ask you to confirm it’s you first, since it changes how you get into your account.

Troubleshooting

  • “This device already has a passkey” — expected. Add the next one from a different device or a security key.
  • The device prompt closed without adding one — nothing was saved. Just click Create Passkey and try again.
  • You still get asked for a 2FA code after your passkey — that’s by design. A passkey replaces your password, not your second factor.
  • Lost the device with your only passkey? — Sign in with your password instead, then add a new passkey on a device you still have.

Related

Passkeys pair well with a second factor for extra safety — see Set up two-factor authentication. For a refresher on logging in, see Signing in. Questions about your account’s security? Contact support.

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•Why your account locked after failed sign-ins•Reset your password•Signing in to your account•Setting up two-factor authentication
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