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Support/Account & Profile/Downloading a copy of your data
Account & Profile

Downloading a copy of your data

Request a portable archive of everything you've created on GS Poetry — poems, photos, comments, and recordings — and download it when it's ready.

3 min read

Reviewed regularly to match the current app.

Overview

You can take a full copy of everything you’ve created on GS Poetry with you at any time. From your account settings you request an export, we assemble it into a single downloadable archive, and we email you the moment it’s ready. Your work is always yours — this just puts a portable copy in your hands.

What’s included

The archive gathers the things you’ve made across the site into one ZIP file:

  • Every poem you’ve written, including your drafts and private poems, as plain text you can open and read.
  • Your photos.
  • Your SoulCast recordings.
  • The comments you’ve written.
  • Your profile, the poets you follow and who follows you, and the poems you’ve saved.

Spreadsheet (CSV) and JSON copies are included too, for anyone who wants to move their work somewhere else. Messages aren’t included.

How to request your export

  1. Go to Settings → My Account and open the Manage Account tab.
  2. Expand the Data Portability section and click Download My Data.
  3. Because this is a sensitive action, we’ll first ask you to confirm it’s really you — a quick code or your password.
  4. We start preparing your archive. This can take a few minutes, and you’re free to leave the page — we’ll email you when it’s ready.

Downloading it when it’s ready

Once your archive is assembled, the Data Portability section shows a Your archive is ready card with a Download Archive button. Click it and your archive opens in a new tab to save to your device. For your security the download link is short-lived and freshly generated each time you click, so if a link ever expires just return to this section and download again. The button in our email opens a page with the same Download Archive button.

One export a day

After a successful export you can’t request another one for 24 hours. The card shows two dates: how long you can keep downloading this archive (7 days), and when you can request a new export. If an export ever fails, you can simply try again — only a completed export starts the 24-hour wait.

Where to go next

To manage your email, password, or username, head back to Settings → My Account. Thinking about leaving? See Close, pause, or reactivate your account first — you can grab your archive before you go. Still need a hand? Contact support and we’ll help.

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•Reset your password•Setting up two-factor authentication•Lost access to your two-factor authentication•Verifying high-risk actions
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