Payments and receipts
How GS Pro payments are processed, where to find your receipts, and what happens if a charge fails.
Reviewed regularly to match the current app.
Overview
GS Pro payments are handled by our payment provider, which processes your card securely and keeps the record of every charge. GS Poetry never sees or stores your full card number. This guide covers where your receipts live, what happens when a payment fails, and how refunds work.
Finding your receipts
Every charge (your first payment, each renewal, any plan change, every credit pack and every gift membership) comes with a receipt you can open from your account:
- Go to Settings → GS Pro.
- Open the Receipts tab (the Receipts tile on the Membership tab opens it too).
- Each entry has a receipt, handy for expenses or your own records. Membership payments can be downloaded; credit packs and gifts open Stripe’s receipt with View.
Don’t have GS Pro? Open Receipts from the global header profile menu at the top of the page or from the Settings menu (the Receipts card at the bottom of Settings → Credits goes there too). Every receipt is also emailed to you. Credit packs and gifts bought before receipts were added to that list aren’t in it; their emailed receipt is your record.
If a payment fails
Cards expire and charges occasionally get declined — it's not a problem to panic about. When a renewal doesn't go through:
- Your membership enters a short payment problem (past-due) state, and you keep your GS Pro features during this grace window — access isn't cut off at the first failed charge.
- Settings → GS Pro shows a clear Update payment method button. Add a working card and the charge is retried automatically.
- If the payment is never resolved, the membership eventually lapses to Free. You won't be charged again, and your poems and account stay intact.
The simplest way to avoid an interrupted membership is to update your card before it expires, from Payment Methods in Settings → GS Pro. See Managing your GS Pro subscription.
Refunds
Because you can cancel any time and keep access through the period you already paid for, most people never need a refund — you always use the full time you bought, and the free week every new account starts with means you've tried GS Pro before you ever pay. If you do need one, open Settings → GS Pro → Receipts: each charge shows its refund status, and has a Request refund link that opens a support request pre-filled with that charge's details. Refunds are reviewed by our team — they aren't instant or automatic, but you'll get a response.
If something goes wrong
- "I was charged after I thought I canceled." Check Receipts for the charge date and open Settings → GS Pro to confirm your status. If a renewal slipped through, contact support with the invoice.
- "My card keeps getting declined." Confirm the card isn't expired and has funds, then re-enter it under Payment Methods. Some banks block recurring charges until you approve them — a quick call to your bank often clears it.
- "I need a proper invoice with my details." Download it from Receipts; the receipt from our payment provider is a valid record for expenses.
Where to go next
To change the card on file or switch plans, see Managing your GS Pro subscription. To stop future charges, see Canceling or resuming GS Pro.